Terms of Service
Governing rules, API usage parameters, uptime guarantees, and transparent subscription terms for the Oridio security runtime.
1. Acceptance & Governing Rules
These Terms of Service ("Terms") constitute a legally binding agreement between your organization ("Customer", "you", or "your") and Oridio ("Oridio", "we", "us", or "our"). By creating an account in the Oridio Console, invoking our control plane APIs, configuring agent traffic through our Data Plane Proxy, or deploying our WebAssembly policy engine, you agree to comply with and be bound by these Terms.
If you are entering into these Terms on behalf of a corporation, partnership, or other legal entity, you represent and warrant that you have full organizational authority to bind that entity to these provisions. If you do not agree to all terms herein, you must immediately terminate use of the service.
2. API Usage Restrictions & Acceptable Use
Oridio provides critical security infrastructure for autonomous AI swarms. To ensure system reliability and global safety, your access to Oridio proxy endpoints, control plane APIs, and sandboxed runtimes is strictly conditional on adherence to the following restrictions:
Prohibited Agent Actions
You may not use Oridio to intentionally proxy, route, or obfuscate autonomous agent commands designed for automated vulnerability exploitation, credential stuffing, denial-of-service (DDoS) generation, automated phishing, or generation of biological/chemical weapons instructions.
Infrastructure Abuse
You shall not attempt to reverse-engineer, decompile, or compromise the Data Plane Proxy, bypass tenant isolation barriers, flood proxy sockets to disrupt peer tenants, or forge tenant tokens (x-tenant-id).
Violation of these restrictions constitutes an immediate breach of contract and results in immediate, non-refundable account suspension, proxy socket termination, and potential referral to relevant cybersecurity authorities.
3. Service Level Agreement (SLA) & Uptime Disclaimers
Oridio guarantees a monthly Data Plane Proxy uptime of 99.99% ("Four Nines") for all Pro ($79/mo) and Enterprise tier customers. Our proxy fabric is deployed across 14 multi-region Anycast nodes featuring automatic sub-50ms failover.
Service Credit Guarantee
In the event our Data Plane Proxy fails to maintain the 99.99% monthly commitment, eligible organizations receive automated bill credits applied directly to their subsequent invoice:
Exclusions: The SLA excludes planned scheduled maintenance windows (broadcasted with at least 48 hours notice), upstream LLM provider API outages (e.g. OpenAI, Anthropic, or AWS Bedrock degradation), and downtime induced by client network misconfiguration.
4. Subscription, Cancellation & Refund Policy
We believe developers should have complete transparency, predictable budgeting, and frictionless control over their billing relationship with Oridio.
Self-Serve 1-Click Cancellation
You can cancel your Oridio subscription at any time without having to call, chat with a sales rep, or jump through cancellation hurdles. Simply navigate to Settings → Billing → Subscription Lifecycle and click "Cancel Subscription".
Keep Quotas Until Period End
When you cancel your subscription, your account is scheduled for cancellation at the end of your current 30-day billing cycle. You retain 100% of your proxy request allowances, sandbox compute minutes, and agent firewall capacity until that date. No further renewal charges will ever occur.
14-Day Money-Back Guarantee
For first-time subscribers on the Starter ($29/month) or Pro ($79/month) plan, if Oridio does not satisfy your security or performance requirements, you may request a 100% full refund within 14 calendar days of your initial upgrade payment.
Starter 7-Day Evaluation Trial
The 7-day Starter evaluation trial requires no credit card on day one and includes 300 sandbox compute minutes and 100,000 proxy requests. Only upon confirming your card details and activating the full plan on day 7 is your card charged $29, unlocking the full 250,000 requests and remaining 1,200 sandbox minutes.
Refunds are processed back to your original payment card within 3 to 5 business days. Accounts terminated or suspended due to malicious activity, acceptable use breaches, or intentional proxy abuse are strictly ineligible for refunds.
5. Intellectual Property & Customer Sovereignty
You own everything you bring: You retain sole and exclusive ownership of all right, title, and interest in and to your proprietary agent definitions, custom WebAssembly inspection rules, prompts, API parameters, and model outputs.
Oridio asserts zero ownership rights over any telemetry payload processed through the Data Plane. We receive solely a limited, non-exclusive license to transmit, process, and inspect your agent requests strictly to the extent required to deliver the enforcement and analytics services requested.
6. Limitation of Liability & Governing Law
To the maximum extent permitted by applicable law, in no event shall Oridio, its directors, employees, or infrastructure suppliers be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including lost profits, loss of data, or operational disruptions arising out of your agent workflows.
Our aggregate liability under these Terms shall not exceed the total fees paid by you to Oridio in the twelve (12) months preceding the incident giving rise to liability.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
Questions about our Terms or Billing?
Our legal and billing operations team responds to all inquiries within one business day.